Service Request Terms

Requests, Pricing, and Scheduling

Preferred timeframes are pending confirmation. Starting-price previews are preliminary. Strait Edge confirms the service scope, final price, deposit requirements if any, and exact appointment after review. Same-day work is quoted individually.

Payment and Deposits

Most routine services are payable after completion. Large, heavy, disposal-intensive, or custom projects may require a deposit. Deposits may become nonrefundable after project-specific disposal, equipment, or preparation costs are committed, when disclosed before payment.

Cancellation and Rescheduling

Please provide at least 24 hours' notice. Repeated last-minute cancellations, inaccessible properties, or unpaid prior services may require prepayment for future appointments.

Weather

Weather-sensitive work may be rescheduled when conditions prevent safe or effective service.

Property Access

Customers are responsible for reasonable access, including unlocked gates, secured pets, removed obstacles, working outdoor water for pressure washing, clearly identified junk-removal items, and disclosure of known hazards or fragile conditions. Inaccessible areas may be skipped, and a return trip may include an additional charge.

Service Promise

Eligible concerns are reviewed under the Strait Edge Service Promise. The promise does not cover normal regrowth, weather effects, pre-existing conditions, work outside the approved scope, or changed conditions.

Effective July 23, 2026.